Privacy Policy
This Privacy Policy describes how Surya Interiors & Glazing Solutions ("we," "us," or "our") collects, uses, and protects personal data when you use our online platform, interact with our services, or otherwise communicate with us.
**Who We Are**
We are Surya Interiors & Glazing Solutions, a company providing construction and interior finishing services, including the installation of plastic windows and stretch ceilings, window and door frame fitting, ceiling design, interior fit-out, and renovation support. We are responsible for the processing of your personal data.
**Information We Collect**
We may collect various types of personal data from and about you, including:
* **Information you provide directly:** This includes information you give us when you contact us, request a quote, fill out forms on our site, or communicate with us. This might include your name, postal address, email address, phone number, and details about your project requirements.
* **Information collected automatically:** When you visit our site, we may automatically collect certain information about your device and usage. This can include your IP address, browser type, operating system, referring URLs, pages viewed, and dates/times of access. We may collect this using cookies and similar tracking technologies.
* **Information from other sources:** We might receive information about you from third parties where lawful and appropriate, such as partners or public databases, though this is less common for our core services.
**How We Use Your Information**
We use the information we collect for various purposes, including:
* To provide, operate, and maintain our services, including processing your requests for quotes or consultations related to our services like window installation, ceiling design, interior fit-out, etc.
* To communicate with you, respond to your inquiries, and provide customer support.
* To send you technical notices, updates, security alerts, and administrative messages.
* To improve and optimize our site and services, understand how users interact with our platform, and develop new services.
* To detect, prevent, and address technical issues and security incidents.
* To comply with applicable laws, regulations, legal processes, or governmental requests.
* With your consent, to send you marketing communications about our services that we believe may be of interest to you.
**Legal Basis for Processing**
We process your personal data based on one or more legal grounds:
* **Performance of a contract:** When processing is necessary to fulfill a request you have made for our services (like providing a quote or planning an installation).
* **Legitimate interests:** Where processing is necessary for our legitimate business interests, such as improving our services, preventing fraud, or managing our business, provided these interests do not override your fundamental rights and freedoms.
* **Legal obligation:** When we need to process your data to comply with a legal or regulatory obligation.
* **Consent:** Where you have given us explicit consent to process your data for a specific purpose, such as sending you marketing communications. You have the right to withdraw that consent at any time.
To exercise these rights, please contact us using the details provided below.
**Data Security**
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal data we process. However, please remember that no method of transmission over the internet or method of electronic storage is entirely secure.
**Cookies and Tracking Technologies**
We may use cookies and similar tracking technologies like web beacons and pixels to collect and use information about you. Cookies are small data files placed on your device or computer. You have options to control or reset cookies through your browser settings. Please note that removing or rejecting cookies could affect the availability and functionality of our site.
**Third-Party Links**
Our site may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
**Children's Privacy**
Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.
**International Data Transfers**
Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. By using our service, you consent to this transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
**Changes to This Privacy Policy**
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
**Contact Us**
If you have any questions about this Privacy Policy or our data practices, please contact us:
Surya Interiors & Glazing Solutions
402 Shanti Towers
Near Axis Bank
Pune, Maharashtra 411004
India